At Brandafy, we value customer satisfaction and recognize that in certain circumstances, a refund may be necessary. The following conditions outline our refund policy:
Eligibility for Refunds:
- Time Frame: Refunds are provided to customers who have not achieved any sales within 90 days from their store’s purchase date.
- Proof of Duration: Customers must demonstrate that they have maintained their Shopify account for at least three months following the purchase of their store.
- Marketing Efforts: Customers must present proof of marketing their store, such as through ads or other forms of traffic acquisition, to be eligible for a refund.
- Store Type and Cost: Eligibility for refunds is restricted to new, non-custom store purchases without any upsells, limited to a refund amount of $17.
- Exclusion of Custom Stores: Custom store purchases are not eligible for refunds.
Procedure for Requesting a Refund:
- Proof Submission: To request a refund, customers are required to submit evidence of their Shopify store’s operation for a minimum of three months without sales, along with proof of marketing efforts.
- Refund Request: Customers should file their refund requests through email at [email protected] including all relevant details and supporting documents.
- Evaluation: Refund requests will be evaluated individually, based on the criteria outlined in this policy.
- This policy applies exclusively to the initial purchase of non-custom new stores. All other products or services offered by Brandafy are governed by their specific terms and conditions.
- Refunds are issued back to the original payment method and may take up to 7 to 10 business days to process.