Best ecommerce SMS marketing strategy

Maximizing Sales: The Best Ecommerce SMS Marketing Strategy

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What defines the best ecommerce sms marketing strategy? Precision-enhanced engagement and smart communication that lead to tangible growth in sales. That’s precisely what you’ll discover in this guide. Without the fluff, we lay out actionable strategies that fuse compliance with creativity to build your SMS list, dissect tactics for crafting messages that customers love to open, and introduce marketing automations that can work wonders for your bottom line. Get ready to dive straight into the SMS strategies that are shaping the ecommerce landscape in 2024.

Key Takeaways

  • SMS Marketing boasts nearly perfect open rates, higher engagement than emails, and significant revenue generation, making it essential for ecommerce strategies.
  • Building an SMS subscriber list requires ethical practices and creativity, while integration with email strategies enhances customer experience and compliance adherence.
  • Effective SMS messages are personalized and segmented, with clear CTAs and automated campaigns that collectively streamline the customer journey and foster repeat purchases.

Understanding the Power of SMS Marketing

Mobile phone with SMS marketing notification

SMS marketing for ecommerce is now indispensable. With almost perfect open rates, it has the potential to significantly boost customer engagement, loyalty, and revenue. Ecommerce marketers are acknowledging the unexplored potential of ecommerce SMS marketing and are leveraging it to boost engagement rates and tap into this huge market potential.

From delivery updates and order confirmations, to reminders and notifications, personalized SMS messages contribute to a positive customer experience and strengthen the relationship between the brand and its customers. Incorporating conversational elements and time-sensitivity in your SMS marketing strategy can foster customer interactions and drive sales.

SMS vs. Email Marketing

SMS and email marketing can work together to create an exceptional customer experience. By combining the promptness of SMS with the comprehensive nature of email content, businesses can enhance customer experience and reach them more effectively. Each channel has its unique strengths. SMS marketing is ideal for time-sensitive alerts and boasts high engagement rates.

On the other hand, email marketing excels in delivering detailed content and serving as a medium for extensive communication. By integrating SMS with your existing email marketing strategies, you can utilize the advantage of instant communication for urgent messages and the depth of emails for detailed communication, creating a strong multichannel marketing strategy that meets various customer preferences and actions.

The Impact of SMS on Ecommerce Sales

The impact of SMS marketing on ecommerce sales is undeniable. With click-through rates ranging from 6% to 35%, this high level of engagement directly leads to increased conversions and revenue for your SMS subscribers. Examples of successful SMS marketing campaigns show remarkable returns. For instance, 310 Nutrition saw a remarkable 59X ROI and made $2.65 per text sent. The incremental value of SMS marketing is impressive, averaging 14% across all customers and reaching as high as 33% for top customers. This indicates a substantial contribution to overall revenue growth.

Furthermore, SMS marketing has proven to be an effective tool in re-engaging inactive customers, contributing to over 18% recovery of inactive customers.

Building Your SMS Subscriber List

Building SMS subscriber list

Constructing a high-quality SMS subscriber list is a vital component for successful SMS marketing campaigns. By adding SMS consent collection to checkout, businesses can actively engage customers and grow their SMS subscriber list. A powerful tool for list growth is the use of an SMS keyword for text-in subscriptions.

Naturally, maintaining ethical standards is necessary while expanding your SMS subscriber list and comply with local laws.

Ethical Incentives and Compliance

Providing ethical incentives can motivate customers to join your list when you are expanding your SMS subscriber list. An SMS keyword is an effective tool that allows customers to easily opt-in to receive SMS messages.

Ensuring a comprehensive privacy policy for marketing messages in your SMS marketing is key to building trust with your audience. To ensure compliance with SMS marketing regulations, businesses can rely on a solid SMS tool to take care of the setup and compliance, making sure that they meet all the necessary legal requirements.

Creative List Growth Techniques

Growing your SMS subscriber list requires creativity. Website popups, for instance, can be a powerful tool for building an SMS subscriber list by directly engaging visitors on your site. Another tool for boosting list growth is SMS subscriptions from social media platforms that create an effortless opt-in process for users.

In-store sign-ups can also be a powerful tool for rapidly growing your SMS subscriber list, capturing interested customers at the point of sale or interaction within the store. Harnessing the power of FOMO (Fear Of Missing Out) can also help skyrocket your subscriber numbers.

Crafting Effective SMS Messages

SMS marketing automation

Effectively constructing SMS messages is a skill that can notably enhance engagement and conversions. Personalization is a key element in this process as it builds and maintains relationships with subscribers, boosts engagement, and ensures that messages are always relevant and personal. Segmenting your audience based on their behavior and preferences is another effective strategy. It allows businesses to send highly relevant messages, increase conversion rates, and save money at the same time.

Effectively constructing SMS messages is critical for enhancing engagement and propelling conversions, ultimately contributing to the success of ecommerce marketing. To create top-notch SMS messages, make sure to keep an eye on character limits, always add value to your messages, and use special characters and links in moderation.

Personalization and Segmentation

In SMS marketing, personalization and segmentation hold the key. By setting customer behavior rules and personalizing campaigns based on known preferences and behavior, businesses can boost their SMS marketing strategy and achieve better results.

Segmenting your SMS marketing lists based on engagement levels, past purchasers, loyalty status, and regulatory compliance can further enhance the effectiveness of your campaigns.

Call-to-Action (CTA) Best Practices

Incorporation of a clear call-to-action in your SMS messages is important. A well-crafted call-to-action informs the client about what to do to get what they’re being offered, and drives tremendous results in terms of conversion. Examples of powerful CTAs for SMS messages include those that guide customers to make a purchase or visit a website, ultimately making the customer’s next steps as frictionless as possible.

Essential SMS Marketing Automations

SMS marketing automation

Establishing vital SMS marketing automations can notably enhance the customer experience and escalate revenue. A welcome series is a powerful tool to captivate new subscribers right from the start, acquainting them with your brand and paving the way for future engagements.

An abandoned cart recovery system can help boost sales by reminding customers of items left in their cart and encouraging them to complete their purchase.

Finally, post-purchase follow-ups ensure customers receive timely updates on their orders, offer support when needed, and nurture the relationship to encourage repeat purchases.

Welcome Series Automation

A welcome series is a game-changing SMS marketing approach that introduces your brand to new subscribers and motivates them to make their first purchase. Using an SMS welcome automation can help:

  • Educate new subscribers about your brand and products
  • Familiarize them with the content and frequency of your communications
  • Inspire their first purchase

Crafting a personalized welcome message for SMS marketing can involve:

  • Initiating a conversation by asking shoppers a specific question
  • Using their response to extend a tailored welcome offer
  • Offering incentives like a gift voucher or discount on their first purchase

This can help turn new opt-ins into not only lifelong customers but also benefit existing customers.

Abandoned Cart Recovery

Abandoned cart reminders are powerful SMS messages that can help you recover lost sales. By offering time-sensitive discounts or incentives, these reminders encourage customers to complete their purchase and drive revenue for your business. You can set up an abandoned cart recovery automation by leveraging the capabilities of SMS marketing platforms like Marsello or Autonami. These platforms are equipped with specific features designed for this exact purpose.

To boost your sales, it’s best to send the first abandoned cart reminder within 24 hours of the customer abandoning their cart, followed by additional reminders after one day, three days, and one week.

Post-Purchase Follow-Up

Implementing post-purchase follow-up automation is crucial as it ensures customers receive timely updates on their orders, offers support when needed, and nurtures the relationship to encourage repeat purchases. In your post-purchase follow-up messages, make sure to include updates on the order status, offer support related to the purchase, and even consider adding incentives for future purchases.

These elements collectively contribute to a positive customer experience and can motivate customers for subsequent transactions.

Measuring and Optimizing SMS Campaign Performance

Assessing and enhancing your SMS campaign performance is vital for success. Tracking key performance indicators (KPIs) such as:

  • Open rates
  • Click-through rates
  • Conversion rates
  • Return on Investment (ROI)

reveals the effectiveness of SMS marketing campaigns in terms of engagement and financial success. Measuring SMS campaign performance is essential for understanding the effectiveness of your campaigns and gaining valuable insights to test, optimize, and improve future campaigns.

You can master tracking by fully utilizing the built-in insights dashboard of an SMS marketing platform and harnessing data from Google Analytics to gain deep insights into website engagement from SMS-originated traffic.

Key Performance Indicators (KPIs)

Keeping track of KPIs like open rates, click-through rates, conversion rates, and revenue generated is important to assess the success of your SMS campaigns. To make your SMS marketing campaign a success, aim for at least 40% open rates to ensure strong content engagement. A strong click-through rate for SMS marketing is around 36%, showing a healthy level of interaction.

By tracking the conversion rates and calculating the return on investment (ROI) of the SMS campaign, you can effectively measure the revenue generated from SMS marketing campaigns.

A/B Testing and Continuous Improvement

A/B testing in SMS marketing empowers you to compare various message versions, offers, and strategies to pinpoint the most impactful ones. Testing variables like:

  • message content
  • call-to-action
  • timing
  • personalization

By incorporating the use sms marketing strategy, you can elevate your SMS marketing campaign’s performance and drive superior results with promotional SMS.

SMS marketing automation apps offer reporting data that provides deeper insights about customers, allowing businesses to easily adjust their text message marketing and sms marketing strategies over time and net the highest possible ROI.

Selecting the Right SMS Marketing Platform

Selecting the appropriate SMS marketing platform can substantially affect the success of your ecommerce businesses. With the right platform, businesses can:

  • Access all the essential tools to reach their goals in ecommerce marketing
  • Easily scale their efforts
  • Enjoy low monthly fees
  • Leverage the advantages of a purpose-built solution

Platforms like Klaviyo, Postscript, and Omnisend offer a range of impressive features, each with their unique strengths and benefits. And to ensure you’re getting the most out of your platform, free trials are a great way to test the platform’s features and monitor built-in metrics to gauge success.

Platform Comparison

While contrasting various SMS marketing platforms, considering factors like features, pricing, and usability is significant. Postscript, Mailchimp, and Klaviyo are powerful SMS marketing platforms that seamlessly integrate with ecommerce tools like Shopify. They also offer APIs to cater to your custom needs.

Different platforms offer a range of pricing options, with some like Postscript offering flexible options including a no monthly fee Starter plan, a dynamic Growth plan for $100/month, and the elite Professional plan for $500/month. It’s also important to note that different platforms may be recommended by different industry experts. For example, Eric Carlson, Co-Founder of Sweat Pants Agency, highly recommends using Postscript for ecommerce brands.

Integration with Ecommerce Platforms

Effortless integration with your ecommerce platform is vital for efficient SMS marketing. This allows for smooth data sharing and automation capabilities, streamlining your marketing efforts and driving better results. Look for features such as:

  • Seamless integration with various ecommerce platforms like Shopify, BigCommerce, Magento, or WooCommerce
  • The ability to track sales generated by SMS marketing
  • Integration with other marketing channels to create a unified shopping journey

Some of the best SMS marketing platforms for ecommerce are SlickText, SMSBump (Yotpo), Octane, Emotive, Yotpo SMS, Klaviyo, and Sendlane.


In conclusion, SMS marketing is a powerful tool for ecommerce businesses. Its high engagement rates, personalized communication, and increased customer loyalty make it an essential part of any successful marketing strategy. With the right platform, effective message crafting, and continuous optimization, SMS marketing can significantly boost your ecommerce sales and drive long-term customer loyalty.

Frequently Asked Questions

How to use SMS marketing for ecommerce?

To use SMS marketing for your ecommerce business, welcome new subscribers, share special offers, promote time-limited sales, recover abandoned carts, and send automatic order updates. These strategies can help you engage with your customers and increase sales. Try them out and see the results for yourself!

Is SMS marketing still effective?

Yes, SMS marketing is still effective as it has a 9.8% higher click-through rate than other digital communication channels, with a click-through rate of around 19% due to the short length of the messages.

How do I choose the best SMS marketing platform?

To choose the best SMS marketing platform, look for features like bulk messaging, two-way conversation, MMS, opt-out management, list building, keywords, shortcodes, and segmentation. Consider a platform that encompasses these features for an effective marketing strategy.

What is the power of SMS marketing?

SMS marketing has the power to significantly boost customer engagement, loyalty, and revenue through its high engagement rates and personalized communication.

How can SMS and email marketing work together?

By combining SMS and email marketing, you can enhance the customer experience by delivering time-sensitive messages through SMS and more in-depth content through email. This multi-channel approach can help you reach your audience more effectively and improve engagement.

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Cam Morales

Cam is the Founder & CEO of, Bix and EcomUpstart - he built two 7 figure businesses since he started his entrepreneurship journey in 2016. He now helps others launch ecommerce stores and other online businesses.

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